I'm generally not a person to complain about a company Ive used if they have done me wrong. However I just want to tell other cheer people out there about my experience with Yella Ribbon Cheer Bows. After a long wait and then they were still 8 days late on the delivery date they sent me the wrong bow. I emailed them as soon as I got it in letting them know about it. I waited 3 full business and never heard from them. So I called them and they pulled up my order. Customer service said that was the bow I ordered and their was nothing they would do about it. After explaining that it wasn't they said it was a miscommunication and it is my fault for it. They still said there was nothing the would do about but maybe if she talked to the owner I could get 50% off a future order. I said good bye. I keep all my emails when doing business and in fact it wasn't my fault I was very clear what bow I wanted what fabric choices and rhinestone color. So I forwarded that email to them explained how I was upset and now it is 3 days later and I've still haven't heard anything. Needless to say I will NEVER use them again and warn people against it. They have absolutely terrible customer service.